Technical Help

For best results with this site, you will need a Java-enhanced browser, such as Internet Explorer version 6 or better or FireFox or better (both are free downloads). It is best viewed at 800 X 600 in High Color 32 Bit mode.

If you find a link that doesn't work or have any other problems with the Web site, please send us an e-mail, and include as much information as possible to help us identify and resolve the issue.

Additional software required:

Adobe Reader

You'll notice many links on our Web site are accompanied by this icon: .  The means the page is a PDF (Portable Document Format) file.  You will need the free Adobe Reader software to view PDF files.

You can get Adobe Reader by clicking on this icon:

It will open a new browser window and lead you through the steps to download.

Translate this page into Spanish using FreeTranslation.com.

State of Florida Linking Policy (123KB) [this is aimed at Web designers, not really relevant to general audience]

Other:

How to check versions of software:

Look up at the top of your screen. See the word "Help" at the end of the row, right under the title of this page?  Click on "Help."  At the bottom of the Help list will be words such as, "About Adobe Reader." Click on that About line, and it will take you to a window that will give you the scoop on your particular software, including its version number.  (www.about.com)

What is Browser Cache?

Definition: Caches store information where it can be accessed fast. A Web browser cache stores the pages, graphics, sounds, and URLs of online places you visit on your hard drive. This speeds things up when you go back to the page again. Everything doesn't have to be downloaded all over again.

How do I clean out my cache or my temporary internet files?

Please follow the below instructions for cleaning out your temporary internet files or cache:

Internet Explorer 5.0 and 6.0:
Depending on which version of Internet Explorer you are using you will click on either View (version 4.0) or Tools (version 5.0) on the tool bar at the top of the browser and then select Internet Options. The pop-up screen defaults to the General tab.
Under Temporary Internet Files, click on Delete Files.
Under History click on Clear History.
Click OK and you're all set.

Netscape:
Click on Edit on the tool bar at the top of your browser and then select Preferences.
Expand the Advanced category by clicking on the + sign next to the word Advanced.
Click on Cache, then click on Clear Memory Cache and then Clear Disk Cache.
Click OK and you're all set.

AOL 5.0:
Click on My AOL on the tool bar at the top of your AOL screen and then select Preferences.
Under Preferences click on the WWW icon.
The pop-up screen defaults to the General tab.
Under Temporary Internet Files click on Delete Files and under History click on Clear History.
Click OK and you're all set.

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