Provide consistent, high-quality…

To achieve our mission we must have the support of our citizenry. An essential element of building this support is to provide excellent customer service. To provide high quality customer service means that we will always listen, treat each other and the public with patience and respect and explain the reasons for agency actions, rules and regulations. It also means striving to make complying with agency requirements such as obtaining permits as convenient as possible. A commitment to customer service builds support and improved compliance even when customers disagree with agency actions. Remember: customer contacts are moments when a person’s opinion of us is formed. These contacts should be as positive an experience as possible, regardless of who initiates them or how the contacts occur.